Cisco VPN Connectivity Issues
August 10, 2026
CUIMC IT is aware of an issue affecting some users attempting to connect through Cisco VPN, which may result in the error message "Failed to create session manager entry."
IT teams have identified the issue and are actively working to restore full service. If you experience this error, restarting your device may temporarily resolve the issue.
We will continue to monitor the situation and provide updates as they become available. If you require assistance, please contact the CUIMC IT Service Desk at 212-305-HELP (4357), option 5, or report an issue: https://it.cuimc.columbia.edu/it-support