Contact Us

The Service Desk provides free first level troubleshooting for account, programs and systems at CUIMC via phone, chat, email, and the remote support tool.
The Student Walk-in Desk is currently closed, however:

  • Students can now also make appointments for remote support.  
  • Chat support for students is available from 10am to 4pm Monday to Friday: select Get Help from our main menu, then click the chat icon in the lower right corner. 

Hours of Operation

Phone Support

  • Monday - Friday: 7:30 a.m. to 7:30 p.m.
  • Saturday: 9 a.m. to 5 p.m.
  • Sunday: 10 a.m. to 6 p.m.

Contact Information


701 West 168th Street
2nd Floor Service Desk
New York, NY 10032
United States

Note: The student walk-in desk is currently closed