Contact Us

The Service Desk provides free first level troubleshooting for account, programs and systems at CUIMC via phone, email and the remote support tool.

Hours of Operation

Phone Support

  • Monday - Friday: 7:30 a.m. to 7:30 p.m.
  • Saturday: 9 a.m. to 5 p.m.
  • Sunday: 10 a.m. to 6 p.m.

Student Walk In Desk

  • Monday - Friday: 9 a.m. to 7 p.m.
  • Saturday: 9 a.m. to 5 p.m.
  • Sunday: 10 a.m. to 6 p.m.

Contact Information


701 West 168th Street
2nd Floor Service Desk
New York, NY 10032
United States

Note: Students may use the walk in desk on the 2nd floor of the Hammer Health Sciences Building for computer and software support. Faculty and staff may only use the walk-in desk for account troubleshooting and basic questions regarding available technical resources. Computer and software troubleshooting for faculty and staff cannot be performed at the walk-in desk, instead please call or submit an online request first for assistance; a field technician will be dispatched if needed.