- November 18, 2022
The CUIMC IT Service Desk will be closed on Thursday, November 24th for Thanksgiving Day, with limited support on Friday, November 25th. Normal hours resume Saturday, November 26th
- November 14, 2022
Right-click on the Citrix receiver app, click "advanced preferences", and click "reset Citrix"
- October 31, 2022
The MyPassword self-service password reset tool for CUIMC password reset has been updated.
- October 10, 2022
Service Now (SNOW) is now working
- October 7, 2022
Expect possible outages with AWS services next Wednesday, 3 AM to 5 AM.
- September 30, 2022
Columbia-managed Macs owners should not try to upgrade to macOS Ventura; Personal Macs owners are strongly encouraged to wait
- September 6, 2022
An upgrade to phone systems is underway for all departments and related staff at NYP and CUIMC. We will be posting updates as it progresses, including schedules.
- September 1, 2022
The CUIMC IT Service Desk will be open for phone support only during Election Day, Tuesday, November 8th, from 9:00 a.m. to 5:00 p.m.
- August 31, 2022
The ongoing Medical Grade Network (MGN) project has completed swapping out access points (APs) for Towers 1, 2, and 3, and will be starting site surveys shortly.
- August 24, 2022
Many account and password problems can be resolved quickly online through self service options.
- August 23, 2022
Some CUIMC locations are reporting issues with using Mercury secure wireless or wired (ethernet) the morning of Tuesday, August 23rd.
- August 9, 2022
Please see the Getting Started for Students page for help activating your UNI and email, preparing your computer and mobile devices, how to reach technical support, and more.
- August 1, 2022
As part of the Medical Grade Network (MGN) project, work to swap access points (APs) in Towers 1 and 2 has been completed.
- July 28, 2022
Duo is currently monitoring an issue causing intermittent Push notification errors on Android devices, and working to correct anu
- July 18, 2022
The morning of July 18th Microsoft reported some lags with Exchange, the email platform used for CUIMC accounts
- July 15, 2022
A recent issue with Secure Email required affects a few aspects of its use, including a workaround as we are updating the system.
- July 11, 2022
An issue with the Secure Email service, where #encrypt is used in the subject line to protect sensitive information, has been resolved as of Friday July 11th.
- June 27, 2022
The CUIMC IT Service Desk will be only be open for phone and email support from 9am to 5pm on the July 4th holiday.
- June 24, 2022
The TechBar walk-in desk on Hammer 2nd floor is closed Friday, June 24th. Other support options are open as usual.
- June 23, 2022
The 24 bay laptop kiosk, provided for students who need to borrow a laptop, has moved from the 2nd floor of the Hammer building to the 4th floor.