- August 9, 2022
Please see the Getting Started for Students page for help activating your UNI and email, preparing your computer and mobile devices, how to reach technical support, and more.
- August 1, 2022
As part of the Medical Grade Network (MGN) project, work to swap access points (APs) in Towers 1 and 2 has been completed.
- July 28, 2022
Duo is currently monitoring an issue causing intermittent Push notification errors on Android devices, and working to correct anu
- July 18, 2022
The morning of July 18th Microsoft reported some lags with Exchange, the email platform used for CUIMC accounts
- July 15, 2022
A recent issue with Secure Email required affects a few aspects of its use, including a workaround as we are updating the system.
- July 11, 2022
An issue with the Secure Email service, where #encrypt is used in the subject line to protect sensitive information, has been resolved as of Friday July 11th.
- June 27, 2022
The CUIMC IT Service Desk will be only be open for phone and email support from 9am to 5pm on the July 4th holiday.
- June 24, 2022
The TechBar walk-in desk on Hammer 2nd floor is closed Friday, June 24th. Other support options are open as usual.
- June 23, 2022
The 24 bay laptop kiosk, provided for students who need to borrow a laptop, has moved from the 2nd floor of the Hammer building to the 4th floor.
- June 14, 2022
The CUIMC IT Service Desk will be only be open for phone support from 9am to 5pm on the Juneteenth holiday.
- June 10, 2022
The “Medical Grade Network” (MGN) project has been launched to replace aging infrastructure and meet the needs of our clinical, research and academic missions.
- June 10, 2022
The student laptop loaner kiosk is moving from Hammer 2nd floor and is currently not available.
- June 8, 2022
The Spam Digest Web Console, used to manage filtered and quarantined email messages for CUIMC accounts, is experiencing issues. We are working with the vendor to fix it as quickly as possible.
- June 7, 2022
We are experiencing an issue with the Adobe licensing system, and are working with Adobe to resolve issues with accessing and using CUIMC licensed versions of Adobe Acrobat Pro.
- May 23, 2022
The CUIMC IT Service Desk will be closed on the Memorial Day holiday.
- May 23, 2022
Due to a scheduled upgrade of networking equipment, there will be a 6 minute interruption in wifi for the following locations after 6pm.
- May 9, 2022
The student walk-in support desk is closed for renovations; phone, email, chat, and remote support are still available.
- May 5, 2022
To improve the Wi-Fi service to students, access points will be upgraded in Towers 1, 2 and 3. The work will occur on weekdays from 8:00 a.m. to 4:00 p.m. from May 23rd to September 9th.
- May 3, 2022
System maintenance on one of the CUIMC Exchange email servers is scheduled during this time, no effect on mail flow or downtime is expected.
- April 28, 2022
Smartphones and tablets that are running Android version 12 may experience issues connecting to Mercury.