Our mission is to continually develop our services to meet and exceed customer expectations and contribute to the success of CUIMC through timely, consistent high quality and professional IT support.
We are the primary point of contact for IT related support and information. We are recognized as an excellent service provider by CUIMC staff, students and visitors.
We achieve this through:
- Delivering proactive, knowledgeable and reliable service.
- Offering a variety of contact methods to suit our customer’s needs, including telephone, email, remote, self-service and in person
- Continually developing and improving our services and processes
- Taking positive action to maintain a high level of customer satisfaction
Our team values include:
- Offering high quality, friendly, knowledgeable and professional assistance
- Providing a high level of customer service and continually updating our skills to ensure we are always improving our support and meeting the needs of our customers
- Respecting and assisting with the breadth of individual needs and requirements of our customers and stakeholders