Error Opening Outlook, Teams, M365 Apps on Windows

December 2, 2021

A Something went wrong - Your organization has deleted this device error is appearing for some at CUIMC when trying to open Outlook, Teams, OneDrive, or other Microsoft 365 apps installed on a Windows computer.

Please try the steps below to resolve the issue. If you need a workaround in the meantime, you can also use Microsoft 365 web based portals such as Web OutlookTeams, or OneDrive

  1. IMPORTANT: First, make sure any Microsoft 365 applications are completely closed (i.e. Outlook, Teams, Word, Excel, PowerPoint, OneDrive, etc.).  This is required to resolve the issue.
  2. Search for and select Settings on your Windows computer
  3. In Settings, select Accounts
  4. Select Access work or school in the left
  5. Look for your CUIMC account (typically your uni @cumc.columbia.edu) and select it
  6. Click the Disconnect button near the account, then Yes at the warning pop up window
    Access work or school options in Windows Settings
  7. Restart your Windows computer
  8. Repeat steps 2 through 4 to open Settings, select Accounts, then Access Work or School
  9. Click Connect 
    Connect option circled in Access work or school Settings window
  10. A Set up work or school window will appear. Enter your full CUIMC email address and click Next
    You may see a Just a moment... message as the computer connects to the account; if prompted enter your password (the same one used for your CUIMC email).
  11. Your account will be listed in the Access work or school window. Close the window and open a Microsoft 365 app such as Outlook or Teams, then sign in as usual.

If this does not fix the issue please try these additional steps:

  1. Once more, make sure any Microsoft 365 applications are completely closed.
  2. Open one Microsoft 365 application such as Outlook and sign in as usual; when the Stay signed in to all your apps window appears, make sure the option to Allow my organization to manage my device is NOT checked (if it is checked, click in it to clear the option) and click OK.
    Stay signed in window with options highlighted
  3. Outlook/the app should open as usual. If you see a Something went wrong error, click Continue to bypass it and allow the app to open.

If this still does not fix the issue please use web based Microsoft 365 portals for Web OutlookTeams, or OneDrive, etc. as a workaround, and contact us for assistance. Please try to look up and provide the "computer name" of the Windows computer having the issue; for help finding it see our instructions (the computer name is shown in step 4) or Microsoft's help.

We apologize for any inconvenience and are working to make sure the issue is resolved for anyone experiencing it at CUIMC.