NYP Communication Platform Upgrade (Mainstay Project)

September 6, 2022

An upgrade to phone systems is underway for all departments and related staff at NYP and CUIMC. We will be posting updates as it progresses, including schedules.  Please see details and contact information for the upgrade below.

Who is affected? 

All Departments and related staff 

What is being done?

  • Upgrading phone systems across the organization to Cisco VOIP Phones 
  • Transitioning all fax lines to the RightFax web-based application 

What to expect?

  • Phone Upgrade
    •  Site fills out initial data collection
    • On-site survey will corroborate initial data collection and document physical phone information
    • After data collection completes, department representative will be contacted for a in depth review of telephony setup
  • RightFax
    • Departments will be contacted by Unified Communications to discuss eFax conversion and review documented fax lines


Deployment Support 

  • Go-live support – direct access to on-site help
    • First Day In Service – on-site trainers available
  • Post go-live support – seven day support via request form
  • Escalation email: ciscosupport@nyp.org
  • After seven days, open an NYP Help Desk ticket

Important Notes

  • Site Freeze – no site changes or moves two weeks prior to deployment
  • No new telephony requests during go-live