Serving Our Customers the Unified Way

I wanted to inform you that in my one year working here at Columbia, I have always had a positive experience working with the telecom staff, from analysts to technicians. I am grateful for all the work they have done for Pediatrics with our constant moves, and yesterday’s move to Georgian was no exception. In fact, Shelia and Hugo prioritized our phone move specific to our move date, despite other pending projects, and Roy, one of the technicians, even went above and beyond and not only help us with the 6 phone moves but also reconciled an NYP phone issue that I would have no way of knowing how to resolve. Gene has also been wonderful with past moves, and Rosita with helping me figure out a lot of billing and software issues. I appreciate the exceptional customer service your team has provided; though small in size, they do exceptional work. I look forward to working more with the team.

Janna, MPH
Department of Pediatrics